Which government agency is responsible for determining how many hours an insured person has in insurable employment?

• A. Canada Revenue Agency
• B. Employment and Social Development Canada
• C. Service Canada
• D. Statistics Canada

Answer: (A)

Insurable hours are used to determine eligibility for Employment Insurance (EI), and the agency that actually determines how many hours an insured person has is Service Canada. Service Canada administers the EI program on behalf of the department of Employment and Social Development Canada (ESDC), processes claims, and uses employer records (like the Record of Employment) to calculate the claimant’s insurable hours against regional thresholds.

Canada Revenue Agency handles tax-related matters and collects EI premiums from payroll, but it does not determine insurable hours. The overarching department is ESDC, but the day-to-day determination of insurable hours happens through Service Canada.