In which situation is an award letter issued by Service Canada?

• A. An employee continues to work after being considered to be disabled
• B. A pay raise is granted
• C. A new hire is announced
• D. A wage garnishment is issued

Answer: (A)

Service Canada issues an award letter when it approves a government benefit claim. The letter confirms that the claim for benefits has been accepted and outlines the benefit amount, eligibility, and duration. In this scenario, the individual has been deemed disabled and continues to work, so Service Canada would still issue an award letter to document the disability benefit approval and how it affects the person’s circumstances. The other options are payroll changes or legal actions that do not involve government benefit approvals, so they don’t generate an award letter.