An award letter is issued by Service Canada in which of the following situations?

• A. An employee continues to work after being considered to be disabled
• B. A new employee is hired
• C. An employee retires
• D. A wage garnishment is issued

Answer: (A)

A decision letter from Service Canada is issued when a claim for a disability benefit is approved. It provides confirmation of eligibility, the amount of the benefit, and how any earnings from work may affect that benefit.

In the scenario where an employee has been deemed disabled and continues to work, Service Canada would issue an award letter to confirm ongoing eligibility and to outline how the disability benefit interacts with their earnings. This reflects the practical reality that disability programs can allow some work while benefits continue, with earnings potentially modifying the benefit amount or status.

Hiring a new employee, retirement, or a wage garnishment are routine HR or financial events and do not involve an approval decision from Service Canada for a disability benefit, so they wouldn’t trigger an award letter in this context.